Director of AI & Tooling

Join Salesforce as the Director of AI & Tooling, where you will lead the team responsible for generative AI capabilities, evaluation tooling, observability, and emerging program initiatives that power Salesforce's Help Agent. You will drive the strategic roadmap for generative AI capabilities, own the end-to-end evaluations tooling strategy, lead the observability program, oversee the Net New Annual Order Value (NNAOV) program, and support the creation and delivery of AI Skills. You will also serve as the AI & Tooling team lead within Digital Success Data & AI, act as a Customer Zero steward, monitor and manage Help Agent production health, lead cross-functional collaboration with Technology Teams, define and mature the AI Evaluations Framework, drive the observability roadmap, represent AI & Tooling in leadership forums, and help improve Help Agent resolution rate and quality scores.

• Drive the strategic roadmap for generative AI capabilities within the Help Agent, including retrieval architecture, LLM configurations, and prompt optimization.
• Own the end-to-end evaluations tooling strategy for Help Agent performance, including the Testing Center, Agentforce Testing Agents, and custom evaluation frameworks.
• Lead the observability program for the Help Agent, encompassing real-time performance monitoring, session tracing, error analysis, and business impact measurement.

• The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all
• Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce