Operations Training Manager, NYC & Central Region

Join Hermès, a prestigious French luxury brand, as the Operations Training Manager for the NYC/Central region. In this role, you will deliver training programs focused on operational areas of retail, support the field with on-site and individual training, and collaborate with cross-functional departments to develop and implement retail policies and procedures. You will have a significant impact on operational efficiency and effectiveness, ensuring an exceptional experience for both associates and clients.

• Conduct needs assessments, design, and develop training materials and resources with the end-user in mind.
• Deliver instructor-led, in-person and web-based training to new and existing employees, focusing on operational areas of a retail store environment.
• Collaborate to develop user-oriented training materials and resources using a variety of modalities (i.e., PowerPoint, digital platforms and resources, videos, etc.).