IT Service Desk Technician I

The IT Service Desk Technician I delivers responsive, customer-focused technical support and reliable execution of routine Technology Operations services. The role is the primary point of contact for incidents and requests involving users, endpoints, Microsoft 365, identity and access, enterprise applications, mobile devices, printers, and remote connectivity. This position follows established standards, documents work completely, resolves issues at the lowest appropriate support tier, and escalates with clear evidence when additional expertise is required.