Manager, Customer Success

🚀 Manager of Customer Success | United States | Remote

Pax8 is hiring a Manager of Customer Success in the United States to lead and elevate high-performing teams that help partners thrive through proactive engagement, retention strategies, and growth-focused customer experiences.

🌟 Lead a Team That Helps Partners Succeed

This is an opportunity to shape the future of customer success at one of the world's fastest-growing cloud marketplaces. You'll empower a team of talented Partner Success Managers, helping them deliver meaningful outcomes for our partners while driving operational excellence across the business.

As technology, automation, and AI continue to transform how businesses operate, you'll play a critical role in ensuring our partners realize value, adopt new solutions, and grow confidently. You'll join a company where innovation is embraced, learning is constant, and your leadership will directly influence both team performance and partner success.

💜 Our Culture

At Pax8, culture isn't a slogan, it's how we work. We believe in putting people first, leading with curiosity, collaborating across boundaries, and continuously learning. As a global cloud marketplace serving thousands of partners worldwide, we're building the future of managed services through technology, innovation, and human connection.

Learn more about our story, culture, and mission through our Pax8 About page and US Newsroom.

🎯 What You'll Be Doing

👥 Inspire, Coach & Develop a High-Performing Team

• Lead, mentor, and support a team of Partner Success Managers, creating an environment where people can do their best work.
• Set clear expectations, measurable goals, and development plans that drive both performance and growth.
• Provide continuous coaching and candid feedback that helps team members build confidence, capability, and career momentum.
• Help your team navigate change while maintaining focus, trust, and accountability.

🤝 Strengthen Partner Relationships

• Guide your team in delivering exceptional experiences that improve partner satisfaction and long-term loyalty.
• Identify risks and opportunities through customer health insights and performance data.
• Take ownership of complex partner situations and escalations, partnering across the business to achieve successful outcomes.
• Champion proactive engagement strategies that improve retention and overall portfolio health.

📈 Drive Partner Adoption & Growth

• Ensure consistent execution of customer success programs that increase adoption, engagement, and business value.
• Enable your team to identify growth opportunities and support partners throughout their journey.
• Establish scalable approaches that create repeatable success across a diverse partner portfolio.
• Translate strategic goals into practical actions that generate measurable results.

⚙️ Improve Operations & Outcomes

• Lead initiatives that enhance productivity, effectiveness, and partner experience.
• Evaluate existing processes and recommend improvements that benefit multiple teams and functions.
• Work closely with Sales, Support, Product, and other stakeholders to optimize outcomes.
• Use data, insights, and continuous improvement methodologies to elevate team performance.

🚀 The Impact You'll Make

Success in this role goes well beyond managing a team. You'll help shape how Pax8 supports and grows its partner community. Your leadership will influence partner retention, customer satisfaction, operational effectiveness, and the development of future customer success talent across the organization.

By enabling your team to perform at their highest level, you'll create meaningful outcomes for partners while contributing directly to Pax8's continued growth and innovation.

✅ What We're Looking For

You'll be a great fit if you bring

• Substantial experience in Customer Success, Partner Success, post-sales relationship management, or related environments.
• Demonstrated success leading and developing high-performing professional teams.
• Proven ability to improve retention, engagement, adoption, and customer outcomes.
• Experience working in SaaS, cloud technology, channel, marketplace, or partner-focused businesses.
• A thoughtful and analytical approach to solving complex business challenges.
• Confidence interpreting customer health metrics, performance data, and operational insights.
• The ability to influence stakeholders across multiple functions and levels of the organization.
• Experience building processes, improving operations, and driving organizational change.
• A leadership style rooted in transparency, trust, accountability, and continuous learning.
• Familiarity with customer success platforms, CRM systems, reporting tools, and modern technologies.

You'll thrive here if you naturally embody

• Compassionate Candor
• Seek to Understand
• We Before Me
• Do What You Say
• Light Up Learning
• Driven by Passion

🔒 Trust & Hiring

At Pax8, we care deeply about building genuine, trust based relationships — starting with how we hire.

To protect our business, our teams, and our customers, we use a range of measures throughout the recruitment process to help confirm authenticity and prevent fraud. These safeguards are designed to be fair, respectful, and proportionate, and may evolve as risks change. By applying, you acknowledge that we take steps to verify identity and representation during hiring. If you're applying as your authentic self, you have nothing to worry about — we're excited to meet you.

We also use thoughtfully applied AI-enabled tools to support our hiring process. These tools may assist with tasks such as reviewing or prioritizing applications, but hiring decisions