Head - NoC & Field Operations

• Key Relationships/Key Customer External: MS Partners, Network OEMs such as Nokia, Cisco, UTStar, Tejas, ECI etc.
• Internal : SME, LE and Carrier BU, Network Engineering, Service Assurance, Finance, IT, HR
• Span of control: Geographic : National

Sub-Functions: NOC, Central Operations, Field Operations, Network Security

No. of reports (direct & indirect)- if any : (>1000 outsourced/ indirect headcount) While the execution layer is currently outseourced , the Head - Network operations can develop strategies to detremine the best way forward for us to realise our Network Performance objectives

Why position exists? Ensure "best-in-class" Network performance of the Tata Tele Business Services telecom Network as it executes its vision of USD1Billion powered by smart digital solutions, omni-channel go to market and industry leading custoemr experience

Key Result Areas Network Opex < 725Cr. in FY' 27

Service Delivery as per CRDD

Network Customer Complaint Index (CCI) < 7.5

Open Network Faults >24 hrs to be <100

Responsibilities Responsible for Service Delivery, Network Performance SLA/ KPIs incl. Availability, MTTR, and Latency etc.

RFO, RCA and CAPA (incl. engagement with Network Engineering) for all Network Outages

MS Partners,TP Providers , IRU, and OEM AMC Management and Governance

Network Operations Audits, Assets and Security Management

Nework Operations MIS, dashboards and MS Partners, customer, and business escalation management

Necessary Preferred

Skills/ Capabilities and competencies Thorough knowhow of Enterprise Networks & underlying infra, fiber and transport technologies like OTN, DWDM, ASON, PTN & SDH. Knowledge of IP/ MPLS, packet networking, and Internet. CCNA/ CCIE

Excellent understanding of Voice systems such as IMS, NGN, SBC and MGW. Virtualization and Cloud technologies

Business/ commercial acumen to select, operate & manage in-house/ outsourced ops.

Good vendor managenemnt skills

Qualification BE (ECE/ Telecom/ EEE) ME/ MBA

Overall Work Experience

• Essential Requirement 25+ years managing network operations in a carrier grade telco/ ISP Management of Voice, Data, and Internet operations of Enterprise and Retail Customers
• Experience in management of large teams
• Behavioural Attributes High degree of reslience, process orientation, strong discipline, and positive attitude.
• Prefered Industry Telecom/ ICT