Sr Contact Center Support Engineer

As a Sr. Contact Center Support Engineer, you will provide senior-level technical support and leadership for contact center platforms, ensuring reliable, scalable, and secure customer engagement solutions. This role partners with business stakeholders, vendors, and development teams to troubleshoot complex issues, implement technology enhancements, support cloud-based contact center solutions, and drive continuous improvements that enhance the customer experience. The ideal candidate has deep expertise in contact center technologies, CCaaS platforms, system integrations, and production support. Success in this role requires strong analytical and problem-solving skills, a security-first mindset, and the ability to collaborate across teams to deliver innovative, high-performing solutions in a fast-paced environment.