Delivery Lead - PEGA

• Lead end-to-end delivery of complex Pega programmes and projects.
• Manage delivery scope, schedule, resources, dependencies, risks, issues and stakeholder expectations.
• Coordinate Business Architects, Solution Architects, System Architects, developers, testers, DevOps and production-support teams.
• Ensure delivery is aligned with Agile methodology, governance standards, quality expectations and contractual commitments.
• Act as the primary delivery interface between the client and implementation team.
• Drive delivery planning, sprint execution, release management and production deployment.

Key Responsibilities

• Own project/programme delivery outcomes - scope, timeline, cost, quality and benefits.
• Prepare delivery plans, milestones, release schedules and the critical path.
• Manage scope, risks, issues and dependencies (RAID).
• Manage project resources, delivery capacity, onboarding and ramp-up/ramp-down.
• Own financials - budget forecasting, burn tracking, change control and commercial variance management.
• Facilitate governance meetings and steering committees.
• Track delivery progress and key metrics - velocity, cycle time, escaped defects.
• Coordinate architecture, development, testing and deployment activities.
• Manage change requests and delivery impacts.
• Ensure quality gates, entry/exit criteria and guardrail compliance targets are met.
• Coordinate release management, cutover planning, go-live readiness, hypercare and transition to support.
• Support estimation and commercial planning.
• Manage stakeholder, client and vendor communication and relationships.
• Escalate and resolve delivery blockers.
• Ensure appropriate documentation and governance.
• Drive continuous improvement across delivery teams through retrospectives and lessons learned.

Technical Qualification: Minimum knowledge, skills, abilities needed

• Strong understanding of the Pega implementation lifecycle and Pega Express delivery.
• Understanding of Pega architecture, development and testing processes.
• Strong Agile/Scrum knowledge; SAFe or scaled Agile exposure.
• Experience with Jira/Azure DevOps or equivalent tools; Pega Agile Studio exposure.
• Strong knowledge of project planning and delivery governance.
• Understanding of CI/CD and release management.
• Strong risk, dependency and issue management skills.
• Financial and commercial management - budget, forecast and change control.
• Strong stakeholder-management and communication skills.
• Understanding of cloud and enterprise technology environments.

Educational Qualification

• Bachelor’s degree in engineering, Computer Science, Information Technology or Business Administration.
• MBA or equivalent postgraduate management qualification preferred.

Preferred Qualification

• 10+ years of IT experience.
• 5+ years managing Pega/technology programmes.
• PMP, PRINCE2 Practitioner, SAFe Agilist or equivalent certification (mandatory baseline).
• Agile certification - CSM, PSM I/II or SAFe Scrum Master.
• Certified Pega Business Architect (CPBA) is preferred.
• Certified Pega System Architect (CPSA / CSA) is preferred.
• SAFe Release Train Engineer (RTE) or SAFe Program Consultant (SPC).
• PgMP; ITIL v4 Foundation for support transition.
• Experience managing large-scale enterprise transformation programmes.
• Experience managing multiple workstreams and teams of 20+.
• Experience with client governance and executive reporting.
• Experience with fixed-price, T&M and managed-service commercial models.
• Experience of multi-vendor and distributed/offshore delivery.
• Financial services/insurance experience is advantageous.
• Experience in commercial management and pre-sales is an added advantage.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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