Sales Operations Coordinator - Level II

Job Summary

Supports sales force through reporting, system administration and internal & external data analyses by executing and supporting selected activities under limited supervision.

Key Responsibilities

Reporting

• Consolidates and distributes sales reports where reporting tasks are repetitive and well documented, under limited supervision.
• Gathers and consolidates data from others through existing templates and provides as forecasting input.

System Administration

• Runs repetitive and ad-hoc tasks on systems and tools (e.g. salesforce, WWSPS, BMS, Portal).
• Periodically reviews the user-entered data hosted on the systems to ensure completeness under limited supervision.

Data Analyses (Internal & external)

• Conducts ad-hoc and repetitive analyses on external sources (e.g. Polk, Dodge, RigDig, etc.).
• Researches assigned opportunities through secondary research, compiles and shares findings.
• Compiles relevant competitive data from varying resources under limited supervision.
• Conducts internal sales analyses (e.g. variances, projections, costing, bundling) where the tasks are well documented.

Competencies

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels.

Data Analytics - Discovers, interprets and communicates qualitative and quantitative data; determines conclusions relying on knowledge of business or functional frameworks; simultaneously applies statistics, data validity, data visualization, and problem solving approaches to effectively extract meaningful patterns and business insights; presents conclusions and outcomes that enable data driven business decisions.

Project Schedule Management - Manages the planned schedule using the recommended schedule management tools and processes to drive completion within the agreed timeline.

Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information

Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications

• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Requires some work experience and intermediate level knowledge obtained through training or on-the-job experience.
• Identify, approach, and convert potential customers through calls, meetings, and presentations.
• Build and maintain strong client relationships to achieve sales targets and ensure customer satisfaction.
• Prepare sales reports, negotiate contracts, and coordinate with internal teams to ensure smooth order fulfillment.
• Proven experience in sales, business development, or customer relationship management.
• Strong communication, negotiation, and interpersonal skills.
• Proficiency in CRM software and Microsoft Office (Excel, PowerPoint, Word).
• Knowledge of digital sales tools, lead generation platforms, or sales analytics.