Partner Manager - Regular

Key Relationships

External: Customers, Channel Partners, FOS

Internal: Sales, Commercial, Marketing, Solutions, Finance, Collection, Order login, Network.

Key Result Areas

Product: PRI/ILL/MPLS/SIP TRUNK/MOBILE/DATA CENTER

SERVICES/TOLL FREE

• New business acquisition through partners Customer Satisfaction and Channel Satisfaction
• Addition of new logos as per AOP Quality of funnel and Growth
• Driving EPPC (Existing Product per Customer)

Responsibilities

• Enabling partners and customers with service support from TTL
• support functions
• Controlling Channel & Channel Partner Manpower (FOS) attrition.
• Ensuring completion of Business Planning with all active channel partners before 8th of every month.
• Driving the capability building plan with partners by ensuring timely trainings for various parameters
• Driving the coverage programs like demand generation, customer focused programs, industry forum participations etc.
• Assisting the Partners in Large deal Closures by accompanying them for Customer calls
• Ensuring Channel Policy Adherence and Processes in the assigned territory
• Facilitating the issue resolutions at customer end through partners and support teams, if any.
• Capability presentation in accounts with solution architect to achieve Target EPPC (Existing Product Per customer)
• Sales through the Channel Partners
• Responsible for Channel partner productivity and their ROI
• Keep Abreast with Competitive activities in the region
• Segment wise product focus to drive new business

Capabilities and competencies

• Understanding of wireless & wire line telecom solutions
• Good Oral and Written Presentation skills
• Strong crosses functional skills to collaborate with commercial, program management, Technology and Finance.
• Innovative and flexible in strategising GTM Approach
• Flexible for learning new products and processes