Sage X3 Support Analyst

Allredi is seeking a Sage X3 Support Analyst to support our day-to-day ERP operations and ongoing technology initiatives. This role will serve as a key resource for Sage X3 users across the organization, providing technical and functional support, troubleshooting system issues, testing enhancements, and helping improve business processes.

The ideal candidate has hands-on experience with Sage X3 ERP, strong troubleshooting and analytical skills, and a customer-focused approach to supporting end users. This individual will take ownership of support requests from initial intake through resolution, working closely with internal teams, business stakeholders, and third-party vendors when necessary.

This is primarily a remote position, with occasional in-office visits that may be required based on business or project needs.

Responsibilities and Duties

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• Troubleshoot and resolve Sage X3 ERP issues reported by users
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• Communicate effectively with end users regarding issue status, resolutions, and system changes
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• Proactively identify opportunities for system improvements and process efficiencies
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• Escalate complex issues to third-party vendors and support partners as needed and track them through resolution
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• Test system enhancements, patches, and configuration changes
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• Maintain system documentation and support procedures
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• Assist with user training and knowledge sharing
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• Enforce system security standards and best practices
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• Adapt to evolving business processes and technology requirements
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• Participate in special projects, upgrades, and ERP-related initiatives