Rooms Manager-in-Training (Start Date June 2027)

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

Shining bright in the skyline, Four Seasons Hotel Minneapolis is connected by Skyway to sports, business and entertainment and is two blocks from the Mississippi River. Inside, discover Mediterranean-inspired dining by award-winning local chef Gavin Kaysen, a wellness floor complete with indoor and outdoor pools and a Spa dedicated to nourishment through nature.

Manager in Training Program – Four Seasons Minneapolis

The Four Seasons Hotel Minneapolis seeks a Rooms Manager in Training (MIT) to join our talented team! Don't miss this unique opportunity to be part of the world's leading luxury hotel company!

Approximate Start Date: June 2027

About the Four Seasons Manager-in-Training Program

During the 12–18-month rotational program with Four Seasons, we provide all the necessary tools to accelerate your career – and succeed as a future leader.

• Operational exposure and training
• Valuable management experiences
• Project work
• A buddy and a mentor
• Structured feedback throughout the program
• Access to a peer community and networking opportunities

What you will do - Essential functions as Rooms MIT

• Manages the staff at the Front Desk and / or Housekeeping, and/or Guest Services. Ensuring the team is following standards and the steps of service.
• Takes action in all matters related to the safety, security, satisfaction and wellbeing of hotel guests and employees when senior managers are not available. Responds swiftly and effectively in any hotel emergency or safety situation.
• Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, and Groups.
• During Guest Service rotation – assisting with operation as needed inclusive of luggage assistance and valet parking vehicles.
• During Housekeeping rotation – assisting with inspecting rooms and coordinating housekeeping operations.
• During Front Desk rotation - Checks guest in and out in an efficient and friendly manner, using guest name whenever possible. Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room. Issues correct keys to the guest. Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately through credit card or cash transaction.
• Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Assisting management team with scheduling, labor management, payroll

Are you ready to embark on a career like no other? Here is what we are looking for!

• Upcoming or recent graduate from a Hospitality Management post-secondary program an asset. (However, graduates from all disciplines will be considered)
• Minimum one to two years’ experience within the hospitality or service industry
• Ability to demonstrate leadership experience through work, extra curriculars and/or studies
• Passion to grow and develop within the industry and Four Seasons brand
• Strong communication skills (English), and additional spoken languages considered an asset

What we offer

The Four Seasons employee experience means global opportunities, the chance to grow, and a home away from home – and what a luxury environment to find yourself in! It’s an amazing story to tell. Our employees receive:

• Exclusive discount and travel programs with Four Seasons
• Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you grow/ flourish
• Holiday, vacation, and sick pay
• Disability coverage and life insurance
• Complimentary parking
• Inclusive and diverse employee engagement & recognition events all year-round
• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals
• Hourly Wage: $26.52

We also care for our team members through competitive compensation packages, opportunities for career development and advancement, and the following rewards in support of their work-life balance:

• Metro transit discounts
• Local gym membership discounts
• Staff lounge and cafeteria space with city view
• Up to eight weeks of parental leave pay
• Fur baby insurance
• 401(k) retirement plan

Learn more about Four Seasons Hotel Minneapolis and Four Seasons Hotels & Resorts by visiting us below

Instagram: @FSMinneapolis

Facebook: https://www.facebook.com/FourSeasonsMinneapolis

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts/jobs/

Learn more about who we are: We Are Four Seasons

Candidates must have valid work authorization for the U.S.

Thank you for your interest in working at Four Seasons Hotel Minneapolis. We look forward to receiving your application!

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal