FLM

ATM & Device Maintenance

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• Perform first-level troubleshooting for ATM hardware and peripherals (card reader, cash dispenser, printer, monitor, keypad).
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• Handle minor repairs, part replacement, and consumables replenishment (receipt paper, journal, etc.).
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• Conduct routine preventive maintenance according to schedule.

Incident Handling

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• Respond to ATM incidents and service calls within defined SLA.
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• Perform fault diagnosis and recovery actions.
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• Escalate unresolved issues to Second Level Maintenance (SLM) or Vendor Support.

Cash & Security Handling

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• Perform basic cash handling activities as authorized (e.g., cassette replacement, cash jam handling).
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• Ensure compliance with security procedures, dual control, and access protocols.

Documentation & Reporting

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• Record all maintenance activities, incidents, and actions taken in the system accurately.
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• Prepare service reports and update job status in real time.

Compliance & Safety

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• Ensure all activities comply with SOP, security standards, and regulatory requirements.
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• Follow safety procedures while working on-site, including client locations and public areas.