Account Operations Specialist - Spanish Proficiency Required

<p><strong>Key Responsibilities:</strong></p>
<ul>
<li>Assist Account Manager with carrier relationships and selection.</li>
<li>Negotiate rates and schedule shipments.</li>
<li>Use HERO software for tracking and management.</li>
<li>Maintain contact with carriers for smooth delivery.</li>
<li>Review carrier performance for future shipments.</li>
<li>Act as liaison between clients, carriers, and shippers.</li>
<li>Track changing rates and choose the best deal.</li>
<li>Resolve in-transit issues and ensure on-time delivery.</li>
<li>Track and document shipment costs.</li>
<li>Handle customer claims and payment issues.</li>
<li>Enter and update shipment info in software.</li>
</ul>
<p><strong>Qualifications:</strong></p>
<ul>
<li>High school diploma or GED required; bachelor’s degree preferred.</li>
</ul>
<ul>
<li>Bilingual English/Spanish proficiency required.
<ul>
<li>This position regularly communicates with Spanish-speaking customers, carriers, and/or business partners, and candidates must be able to communicate effectively in both English and Spanish in a professional business environment.</li>
</ul>
</li>
</ul>
<ul>
<li>1+ year in freight brokerage or logistics preferred.</li>
</ul>
<p><strong>Skills Needed:</strong></p>
<ul>
<li>Strong customer service and communication skills.</li>
<li>Detail-oriented with the ability to multitask.</li>
<li>Motivated and thrives in a fast-paced environment.</li>
<li>Quick learner and problem solver.</li>
</ul>
<p><strong>Top Notch Training:</strong></p>
<ul>
<li>Hands on learning with current broker team</li>
<li>Peer mentorship</li>
<li>Operational excellence reviews</li>
<li>2 week new hire training</li>
</ul>
<p><strong>Mega Awesome Perks:</strong></p>
<ul>
<li>Commission on Account</li>
<li>Medical, dental, vision, and life and disability insurance</li>
<li>401(K) matching</li>
<li>Birthday celebrations</li>
<li>Health and wellness initiative including gym membership</li>
<li>Annual parties</li>
<li>PTO and Flex holidays</li>
<li>Company sponsored outings</li>
</ul>
<p><strong><em>MegaCorp Logistics, LLC is an Equal Opportunity Employer.</em> <em>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.</em></strong></p>
<p><strong><em>If you are unable to apply online due to a disability, contact the HR Department at</em></strong></p>
<p><strong><em>(910) 332-0820 ext. 1030</em></strong></p><div class="content-pay-transparency"><div class="pay-input"><div class="title">Operations Specialist - Hourly Full Time Position with commission </div><div class="pay-range"><span>$17.30</span><span class="divider">—</span><span>$19.23 USD</span></div></div></div>