Bilingual Resident Services Specialist - Sandy Springs, GA

About The Role

&lt;div class=&quot;content-intro&quot;&gt;&lt;p&gt;At Cortland, we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector, our focus on performance, innovation, and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.&lt;/p&gt;&lt;/div&gt;&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;strong&gt;Role Overview &amp;nbsp;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW21747354 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;As a&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;TextRun SCXW21747354 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;Resident Services&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;,&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;&amp;nbsp;Specialist&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;TextRun SCXW21747354 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;&amp;nbsp;within&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;Cortland’s&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW21747354 BCX0&quot;&gt;centralized&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;Contact Center&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;, you will serve as the primary point of contact&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;f&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;or our valued residents, ensuring every interaction reflects our commitment to exceptional service.&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;In this role,&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;you’ll&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW21747354 BCX0&quot;&gt;&amp;nbsp;play a vital part in fostering strong resident relationships, resolving concerns promptly, and driving satisfaction and retention through service excellence. Success requires adaptability, empathy, and the ability to thrive in a fast-paced, dynamic environment.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW21747354 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW65444897 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW65444897 BCX0&quot;&gt;Respond to incoming&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW65444897 BCX0&quot;&gt;resident&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW65444897 BCX0&quot;&gt;calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW65444897 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW219701715 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW219701715 BCX0&quot;&gt;Maintain consistent, clear communication with multiple&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW219701715 BCX0&quot;&gt;residents&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW219701715 BCX0&quot;&gt;simultaneously, providing&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW219701715 BCX0&quot;&gt;timely&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW219701715 BCX0&quot;&gt;&amp;nbsp;updates and guidance.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW219701715 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW18288635 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW18288635 BCX0&quot;&gt;Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW18288635 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW230396491 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW230396491 BCX0&quot;&gt;Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;TextRun SCXW230396491 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW230396491 BCX0&quot;&gt;‑&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;TextRun SCXW230396491 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW230396491 BCX0&quot;&gt;volume environment.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW230396491 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW51829365 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW51829365 BCX0&quot;&gt;Collaborate effectively within a team environment to achieve shared goals.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW51829365 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW205468816 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW205468816 BCX0&quot;&gt;Uphold&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW205468816 BCX0&quot;&gt;F&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW205468816 BCX0&quot;&gt;air&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW205468816 BCX0&quot;&gt;H&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW205468816 BCX0&quot;&gt;ousing practices and&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun AdvancedProofingIssueV2Themed SCXW205468816 BCX0&quot;&gt;company standards at all times&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW205468816 BCX0&quot;&gt;.&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW205468816 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;
&lt;p&gt;&lt;span style=&quot;font-size: 12pt; font-family: helvetica, arial, sans-serif;&quot;&gt;&lt;strong&gt;Qualifications&amp;nbsp;&lt;/strong&gt;&lt;/span&gt;&lt;/p&gt;
&lt;ul&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW6399668 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW6399668 BCX0&quot;&gt;2+ years of experience delivering exceptional customer service, ideally in a&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW6399668 BCX0&quot;&gt;service&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW6399668 BCX0&quot;&gt;-driven or high-volume contact center environment; experience in the multifamily housing industry is strongly preferred&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW6399668 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt; &amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW126566105 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW126566105 BCX0&quot;&gt;High school diploma or equivalent required&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW126566105 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW31747266 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW31747266 BCX0&quot;&gt;Demonstrated ability to handle confidential information with discretion and integrity&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW31747266 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW40679132 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW40679132 BCX0&quot;&gt;Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW40679132 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW11465017 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW11465017 BCX0&quot;&gt;Proficiency&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW11465017 BCX0&quot;&gt;&amp;nbsp;in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management platforms such as Funnel, OneSite, and RealPage&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW11465017 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW97256624 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW97256624 BCX0&quot;&gt;Skilled in CRM tools and adept at navigating systems in a contact center environment&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW97256624 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW83550036 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW83550036 BCX0&quot;&gt;Exceptional&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW83550036 BCX0&quot;&gt;&amp;nbsp;attention to detail with the ability to accurately review applications, verify documentation, and&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW83550036 BCX0&quot;&gt;maintain&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW83550036 BCX0&quot;&gt;&amp;nbsp;compliance while managing multiple task&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW83550036 BCX0&quot;&gt;s&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW83550036 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW55711453 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW55711453 BCX0&quot;&gt;Ability to adapt to changing priorities and&amp;nbsp;&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW55711453 BCX0&quot;&gt;maintain&lt;/span&gt;&lt;span class=&quot;NormalTextRun SCXW55711453 BCX0&quot;&gt;&amp;nbsp;accuracy under pressure&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW55711453 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;li style=&quot;font-family: helvetica, arial, sans-serif; font-size: 12pt;&quot;&gt;&lt;span class=&quot;TextRun SCXW180891503 BCX0&quot; lang=&quot;EN-US&quot; data-contrast=&quot;auto&quot;&gt;&lt;span class=&quot;NormalTextRun SCXW180891503 BCX0&quot;&gt;Flexibility to work weekends and extended hours as business needs require&lt;/span&gt;&lt;/span&gt;&lt;span class=&quot;EOP SCXW180891503 BCX0&quot; data-ccp-props=&quot;{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:0,&amp;quot;335559740&amp;quot;:240}&quot;&gt;&amp;nbsp;&lt;/span&gt;&lt;/li&gt;
&lt;/ul&gt;&lt;div class=&quot;content-conclusion&quot;&gt;&lt;p&gt;&lt;strong&gt;About Cortland&lt;/strong&gt;&lt;/p&gt;
&lt;p&gt;Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.&lt;/p&gt;
&lt;p&gt;Join us as we reimagine apartment living and drive outsized returns through purpose, performance, and people.&lt;/p&gt;
&lt;p&gt;&amp;nbsp;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email [email hidden]&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland is a drug-free workplace.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;em&gt;Cortland participates in e-verify to verify the employment status of &lt;/em&gt;&lt;em&gt;all persons hired to work in the United States.&lt;/em&gt;&lt;/p&gt;
&lt;p&gt;&lt;strong&gt;&lt;em&gt;