Associate Customer Success Specialist

Join Catapult, a fast-growing company in the sports technology industry. As an Associate Customer Success Specialist, you will support customers across North America, deliver training and education, analyze wearable data, and collaborate with internal teams. You will have the opportunity to make a significant impact on customer success and the future of sports performance.

• Support a pooled customer base across North America, driving customer health, adoption, engagement, retention, and growth across Catapult and Perch solutions.
• Build trusted relationships with key customer stakeholders and provide ongoing support across Catapult’s wearable technology, Perch, and software solutions.
• Deliver onboarding, training, workshops, product demonstrations, and best-practice education across Catapult and Perch products and workflows.

• Bachelor’s degree in Exercise and Sport Science, Sports Performance, Strength & Conditioning, or a related field is required
• 1+ year of experience working in an elite or high-performance sporting environment, with hands-on experience using Catapult wearable technology, within team sports
• Strong communication and relationship-building skills, with the ability to engage effectively with customers and internal stakeholders
• Foundational understanding of athlete monitoring technologies, including GPS, inertial sensors, and performance data, as well as strength and performance technologies such as Perch
• Passion for sport science, technology, and helping elite sporting organizations use Catapult and Perch solutions to improve performance
• Strong ability to analyse, interpret, and communicate Catapult and Perch data to coaches, athletes, performance staff, and other stakeholders
• Ability to work independently, prioritize across a large pooled customer base, and collaborate effectively within a regional team
• Proficiency with Microsoft Excel and/or Google Sheets for analysing and working with large datasets; experience with Power BI or Tableau is an asset
• Research shows that while men apply for jobs when they meet an average of 60% of the criteria, women and other marginalized groups tend only to apply when they check every box
• We would love to have a chat and see if you could be a great addition to our team
• So if you have what it takes, but don't meet every single point in our job ad, please still get in touch!
• Our priority is to find the brightest talent who can add to our team culture, actively contribute, and be excited about what they do
• We are building the future of sports performance