Customer Success Manager - Healthcare SaaS

Join Regard, a healthcare technology company on a mission to bring world-class healthcare to everyone. As a Customer Success Manager, you will oversee the full customer lifecycle, establish retention goals, build relationships with client leadership, and optimize existing processes. You must have 3+ years of experience in healthcare customer success and experience with Epic or Cerner EHR integrations.

• Oversee and manage the full customer lifecycle from technical integration, to implementation and user training, to renewal and expansion.
• Establish clear retention goals and renewal milestones for the client Regard team to work toward, and build and foster relationships with client leadership.
• Review and monitor customer user feedback and concerns, lead project progress tracking across internal development teams and client stakeholders.