Senior Admission Representative

Description

POSITION SUMMARY

The Senior Admissions Rep is responsible for all phases of the Admissions process. Presents the campus and its programs to prospective students. Enrolls qualified individuals into education programs. Conducts all admissions activities with the highest integrity and business ethics while adhering to state, federal, and Company, policies, and regulations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintain compliance with federal and state regulations
• Adhere to company Admissions Code of Ethics, policies, and procedures
• Communicate effectively when working with prospective and future students.
• Provide highest level of customer service to prospective students.
• Call all Internet and website Inquiries.
• Assist High School department in calling High school inquiries.
• Conduct continual follow-up on all inquiries (phone, mail, internet).
• Screen potential applicants by phone and set up campus interviews.
• Input all activity into database management system in a timely and accurate manner.
• Submit required reports and projects in a timely manner.
• Take part in campus, departmental, and company events.
• Actively participate in training development as needed.
• Represent the campus accurately and uphold company values.
• Must be flexible to work some evenings and Saturdays.
• Perform other duties as assigned.

Qualifications

QUALIFICATIONS

KNOWLEDGE AND SKILLS

• Must stay current on program offerings.
• Demonstrated skills in facilitating and modeling excellent customer service.
• Ability to interact constructively with colleagues and supervisor.
• Ability to project a professional image over the phone and in writing.
• Must speak well, and be clearly understood via telephone.
• Strong organizational skills.
• Capacity to work in a fast-paced environment and be a self-starter.
• Ability to focus on specific, quantifiable goals for achievement.
• Demonstrated computer literacy skills, including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.

EDUCATION AND EXPERIENCE

• High School diploma or equivalent required.

Previous telemarketing or customer service experience preferred