Care Team Member

**About SOL Mental Health**

At[SOL Mental Health](https://www.solmentalhealth.com/careers), we’re redefining what’s possible in mental health care—starting with **you**. As an early-phase organization with ambitious goals, we offer something rare: the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

**Your Contributions Matter Here.** We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systems—areas where your expertise becomes invaluable.

**At SOL, you'll find:**

• **True ownership opportunities** in a growing organization where your ideas can become organizational standards
• **Direct access to passionate executive leadership** committed to building both an exceptional service and an exceptional workplace
• **Career development pathways** that evolve as we grow, with opportunities emerging faster than in established organizations
• **Cross-functional collaboration** that exposes you to multiple aspects of healthcare innovation and practice management

**Why Building Something New Matters**

Building a leading mental health practice is challenging—we don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

**Our Culture: How We Show Up Every Day**

Our values guide every interaction—with each other, with our patients, and with our communities.
❤️ **We Lead with Heart**
💡 **We Look for the Good**
💪 **We Strengthen Each Other**
🏆 **We Strive for Excellence**
🚀 **We Break New Ground**

**Care Team Members at SOL...**

• Provide a warm, professional experience for all patients by greeting visitors, answering phones, and managing daily scheduling needs across calls, emails, and logistics.
• Complete patient intake and check‑in processes, ensuring all forms, insurance verifications, copays, and balances are collected and documented accurately.
• Manage schedules for patients and clinicians, including adjustments, follow‑ups, discharge workflows, reactivation, and end‑of‑day processes, while maintaining accurate information in the EHR.
• Support clinical teams by triaging patient concerns, escalating issues appropriately, and coordinating necessary services.
• Communicate clearly and promptly with patients, families, referral partners, and vendors to support the full patient journey and enhance engagement.
• Ensure accurate charge capture, billing‑related documentation, and timely submission of required data.
• Maintain compliance with all policies and regulatory standards (HIPAA, CMS, OSHA, etc.) and uphold a high standard of customer service.
• Represent Sol Mental Health with professionalism and contribute positively to team culture by demonstrating empathy, collaboration, and reliability.
• Meet productivity goals and perform additional duties as assigned.

**Job Requirements & Skills**

• Able to effectively manage difficult situations and de-escalate issues that arise.
• Ability to interact and work professionally and effectively with a diverse population.
• Highly organized and able to juggle many tasks at once.
• Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems.
• Experience with EMR/EHR systems, specifically Athena, preferred.
• Ability to interpret, adapt and apply guidelines and procedures.
• Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude

**Physical Requirements**

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able effectively communicate over the phone, computer, and face to face.
• Must be able to lift up to 15 pounds at times.
• This is a Full Time, in-person role based out of our Ballston location.

**Benefits**

• Medical, dental, and vision insurance
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• Paid Time Off & 10 Paid Holidays
• 401(k) with employer match
• Short & long-term disability
• Life insurance
• Employee Assistance Program (EAP)

**Compensation |** The estimated hourly compensation for this role is $24.00–$25.00 per hour, depending on experience. This role is also eligible for a monthly bonus based upon metrics set for the role.

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**Commitment to Inclusion**

We’re building a diverse, inclusive workplace where everyone feels supported and valued.

**Apply today and start building your career in mental health.**

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