Creative Operations, Lead

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About our team

The Global Creative team within Marketing is responsible for our brand and marketing creative. From building brand awareness campaigns to designing experiences like Dreamforce, our multi-faceted team does it all. We are a collection of thinkers, makers, and doers, whose sole purpose is to bring the brand to life across our incredible portfolio of work.

In the Mexico City (MXC) office, we are pioneering Agentic Creativity. We don't wait for the story to find us—we build it. Every campaign, experience, system, and moment we create is how Salesforce shows up in the world. We embrace AI as a creative partner and a force multiplier across everything we make, learning fast and using intelligent systems to imagine bigger and scale without losing craft.

We believe that the most powerful experiences don't explain—they prove. Show, Don't Tell.

About this role

We are seeking a Creative Operations Lead (Level 7) to serve as the operational backbone, strategic connector, and primary facilitator for the Flex Creative node in Mexico City. This is a leadership position focused on orchestrating workflow infrastructures, removing operational friction, and scaling the cell's creative output to match the demands of a world-class global enterprise.

Reporting into the local leadership, you will serve as the critical, high-frequency bridge between the Mexico City creative cell and Salesforce Headquarters (HQ). Working in close alignment with the broader global creative leadership team, you will ensure that the node's resource management, production pipelines, and localization workflows remain flawlessly synchronized with global campaign roadmaps.

What you will do

● HQ Alliance & High-Level Bridging: Act as the primary operational point of contact for Salesforce Headquarters, maintaining a rigorous connection with our team’s Global Director of Operations and global creative leaders to align regional delivery with global priorities.

● Workflow & Pipeline Orchestration: Design, optimize, and enforce agile project management frameworks within the local node, tracking timelines, milestones, and high-stakes deliverables for monumental events like Dreamforce.

● Operational Resource & Stack Custody: Manage the logistics, deployment, and scalability of the team’s advanced tech infrastructure, coordinating enterprise licensing, compliance, and legal tracking for our generative AI stack (Runway, Kling, ComfyUI).

● Cross-Functional Communication Architecture: Structure and facilitate seamless feedback loops, creative handoffs, and brief distribution between local motion/design specialists and distributed global stakeholder networks (AMER, EMEA).

● Operational Efficiency Analysis: Track and measure the node’s cycle speeds and production balances, identifying operational bottlenecks and deploying strategic solutions to support the cell's target of a 30% faster production delivery.

What experience you have

● 8+ Years of Elite Operations Leadership: Extensive experience in creative operations, program management, or traffic direction within a top company, high-volume creative agency, or matrixed enterprise marketing group.

● Mastery of Complex Resource Logistics: Proven track record of managing geographically distributed creative pipelines, localized asset distribution, and high-tier vendor alignments.

● Familiarity with Modern Creative Pipelines: Deep conceptual understanding of digital design ecosystems, asset handoff frameworks (Figma, Lottie, Rive), and a strong appetite for scaling operations through AI-augmented workflows. ● Elite Stakeholder Management: Demonstrated excellence in navigating corporate matrixes, managing executive expectations, and partnering closely with senior leadership at corporate headquarters.

● Impeccable Linguistic & Executive Fluency: Flawless professional communication skills in English (written and verbal), with the capability to lead cross-functional syncs, author comprehensive operational briefs, and align with C-level stakeholders at HQ.

How Success Is Measured

Performance will be highly KPI-driven, aligned directly with the cell's structural health

● Engineered Cycle Speed Integration: Ensuring the internal tracking, platform infrastructure, and resource pipelines function efficiently enough to enable the team's 30% production speed acceleration.

● First-pass Brand Compliance Alignment (Target: 100%): Securing flawless pre-review compliance checks across files and documentation before delivery to HQ, ensuring executive reviews focus on creative edge rather than operational corrections.

● Node Role Evolution Success: Protecting the creative focus of the cell by handling administrative, technical, and logistic friction, allowing the team to cleanly dedicate 40% of their bandwidth to pure systemic origination.

Why you are excited about this role

● You are highly motivated and a self-starter.

● You are efficient and organized in your work.

● You love working collaboratively to bring big ideas to life.

● You want to be at the forefront of the Agentic Creativity revolution.

Why we are excited about you

● You are an inspiring, positive, force of nature.

● You are always bringing new ideas to the table.

● You are passionate for design and keen to grow and take on new challenges to further professional development.

Why we are excited about you

● You are an inspiring, positive, force of nature.

● You are always bringing new ideas to the table.

● You are passionate for design and keen to grow and take on new challenges to further professional development.

NOTE: By applying to the Creative Operations, Lead posting recruiters and hiring managers across the organization hiring these roles will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams.

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
• World-class enablement and on-demand training with Trailhead.com
• Exposure to executive thought leaders and regular 1:1 coaching with leadership
• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
• For more details, visit https://www.salesforcebenefits.com/

In school, or graduated within the past 12 months? Please visit FutureForce for opportunities.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.