EMS Supervisor - Clinical Quality Improvement

Wake County EMS is excited to announce the expansion of its Quality Improvement office to better serve the residents and visitors of Wake County. As the Clinical Quality Improvement Supervisor, you will work closely with the Medical Directors and Clinical Quality Officer to lead the quality improvement and assurance efforts of Wake County EMS and supervise Clinical Quality Improvement Specialists. You will lead and oversee quality improvement projects, review clinical concerns, provide education to field staff, work with other Divisions to help guide system-wide training and education, and help manage and maintain the day-to-day functions of the Division of Medical Affairs. Essential Functions: Supervise and mentor Clinical Quality Improvement Specialists Provide feedback, direction, guidance, professional development and support to CQIS personnel to ensure efficient and effective operations within the Division of Medical Affairs Ensure data integrity and alignment with established standards, completion of data entry and utilization of specific database and clinical reporting software Identify and communicate ongoing clinical issues and trends to the Clinical Quality Officer Assist with development and delivery of quality improvement plans and education Facilitate clinical investigations to include gathering information and conducting interviews, as proscribed by the Clinical Quality Officer or supervisory staff of the Division of Medical Affairs Depending on level of investigation, provide recommendations to Clinical Quality Officer and Medical Directors for further action and communication with providers Educate and mentor system providers using proscribed tools and standardized methods Collaborate as needed with other department divisions to develop and deliver clinical education to staff across a variety of mediums