Agente de serviço ao cliente ( português e inglês )/ Start date: 05/10/2026

Fast learners, meticulous, stoic, and disciplined candidates are talents we look for. Tasks • Provide front line support to our customers via live chats, phones & emails promptly. • Answering queries and resolving client issues regarding our products, platforms, and promotions in accuracy. • Address customers’ feedbacks as well as complaints professionally, responsible for meeting customers’ expectation. • Liaising with other departments and to keep up with the progress to ensure clients’ queries are solved in timely manner. • Record and update customer data and other relevant information when necessary. • Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices. • Attend to ad-hoc tasks as assigned by Team Lead. Requirements • Must be fluent in Portuguese (C1) and English (B2) in terms of written and verbal communication skills. • Experience in Backoffice (Chats/Emails) • Diploma or above. • Willing to accept rotational shift work (including weekends if required). • Proficient in Microsoft Office and basic computer skills. • Excellent communication and interpersonal skills. • A logical and analytical approach to problem solving. • Strong ethics, with ability to manage confidential information. • Sharp time management skills and strong sense of responsibility towards duty. Desirable: • 1-2 years working experience, preferably in Customer Service (Financial / Forex industry woulde a distinct advantage). • A genuine interest in working in financial markets and client services. • Strategic thinker with an analytical mind and strong problem-solving skills. Benefits 1. Job security: Permanent contracts for Moroccans and foreigners. 2. Social benefits from day one: CNSS and AMO. 3. Evolving salary: Enjoy an attractive salary with increments every 6 months. 4. Rewards for performance: Motivating bonuses. 5. Constantly challenge yourself: Regular challenges. 6. Paid training: Invest in your development with quality training. 7. Protected health: Mutual insurance that reimburses up to 85%, even for major risks. 8. Two operational sites: Casablanca and Tangier. 10. Choose your pace: Full-time or part-time. 12. Salary advances: Financial ease. 13. Business loan: Access to commission-based loans. 14. Festive atmosphere: Thematic events throughout the year. 15. Exceptional discounts: Agreements with e-commerce sites. 16. Facilitated medical care: Agreements with doctors and laboratories. 17. Fitness and well-being: Weekly sports sessions with a professional coach. 18. Learn new languages: Free access to a language learning platform. 19. Contribute to the community: Opportunity to participate in social actions and volunteering. 20. Regular treats: Distribution of chocolate, fruits, ice cream... 21. Win big: Don't miss our annual raffle. 22. Banking benefits: Agreements with Bank Of Africa for exceptional discounts. 23. Professional evolution: Opportunities to advance your career. 24. Continuous enrichment: Qualifying training throughout the year. 25. Assured dynamism: A young and dynamic work environment. 26. Guaranteed satisfaction: A close-knit team with an average seniority of over 3 years. 27. Convenient location: Located in the city center, accessible by public transportation. 28. Free parking: For bicycles and motorcycles. 29. Multilingual management: A diverse leadership team. 30. Facilitated mobility: Possibility to work between our 3 sites in Casablanca and Tangier. 31. Commitment to quality and ethics: ISO 27001 and Ecovadis (Silver) certified company. Working hours: 8h-18h00 & 13h-22h or 14h-23h00 (Rotative) Net Salary+Bonuses: o Base salary: 4000 to 5000 MAD o Language bonus: 1500 MAD o Performance bonus: 1500 MAD