Process Associate

Responsibilities

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• Review AI-generated summaries of medical documents for accuracy, completeness, and relevance.
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• Cross-check the summary against the specific client/underwriter requirement specification before finalizing.
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• Edit, correct, and format the document to match the exact client specification and template.
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• Verify medical terminology, diagnoses, and clinical details are correctly interpreted and represented.
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• Ensure zero/minimal errors in the final report — accuracy is a top priority.
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• Understand underwriting context to ensure the summary supports underwriting decision-making needs.
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• Deliver completed reports within the assigned turnaround time (TAT).
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• Escalate ambiguous, incomplete, or inconsistent AI outputs to the appropriate team/lead.
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• Maintain productivity and quality benchmarks set by the process.
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• Collaborate with team members, QA, and leads to resolve recurring AI errors or gaps.

Requirements

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• Degree in Life Sciences, Nursing, Pharmacy, or Paramedical field (freshers eligible).
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• Strong understanding of, or aptitude for learning, medical terminology and clinical documentation.
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• High attention to detail with a strong focus on accuracy.
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• Ability to work effectively within a team environment.
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• Excellent verbal and written communication skills.
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• Professional, courteous, and client-focused approach.
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• Ability to consistently meet deadlines/targets within a fast-paced environment.
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• Willingness to work day shift.
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• Basic familiarity with AI tools is a plus (training will be provided).