Concierge Activities

A Concierge Activities Agent is responsible to check in guests while on vacation. You’ll use your outstanding customer service skills to:
Welcome our guests for check in
Sell tickets to enhance the guest experience while on vacation

Schedule

• 8AM - 9PM, times may vary
• Works weekends and holidays
• Why Join Us?

• We are growing.
• We love our customers, and they love our products.
• We understand luxury travel and discerning clients.
• We have room for a passionate, customer obsessed team members.

How do we invest in you?

• You earn $16 per hour.
• You begin with comprehensive, engaging training on all processes.
• Work-life balance, our administrative assistants typically work no more than 40 hours weekly.
• Professional growth and career advancement is supported through a variety of development programs as well as opening new locations.
• Customizable benefits package including 401k match, variety of medical plans, dental, vision and tuition reimbursement!
• What you will be doing:

Welcome guests the day of arrival, helping with transportation to the tour, and making sure that all parties required to tour attend as scheduled.

• Assist customers with making reservations to local area shows & attractions & general area information.
• Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions.
• Handle situations with dissatisfied guests and create resolutions.
• Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers.
• Use Excel spreadsheets to track tour data, NQ information, shuttle pickups, and premium issues.
• Assist management with special projects.
• Ensure the privacy and security of confidential information about guests.

You will do well in this position if you

• Thrive on providing an incredible customer experience.
• Enjoy face to face interactions with customers and associates.
• Learn computer systems quickly.