Service Manager

Position Overview: Maronda Homes is looking for a Service/Warranty Manager with previous residential construction experience to add to our team. This person will be responsible for the on-site review and repair of warranted residential construction. Duties and Responsibilities: • Meet with homeowners to determine needed repairs and verify warranty claims. • Supervise subcontractors on scheduled appointments, and insure proper completion of work • Ensure the protection of areas of the home being worked on as well as surrounding areas. • Make sure work areas are cleaned prior to leaving home. • Participate in Customer Service follow up with homeowners. • Work with Production Management & other depts. to resolve problems & coordinate activities. • Complete all inspections required paperwork, including scheduling and payment approvals. • Maintain Service Database insuring accurate records of all service requests. • Perform quality control inspections prior to close to ensure delivery of completed, quality homes. Required Education: • High School Diploma or equivalent Required Technical Knowledge: • Familiarity with residential construction techniques and standards. • Ability to perform some minor repairs and punch-list items. Desired Experience: • 3 years of residential home building experience either in a production, or warranty service role. Additional Qualifications: • Must be able to bend/lift/carry up to 50lbs • Must be able to reach, crawl, and other miscellaneous physical activity related to warranty/repair work • Must be organized and able to complete tasks on a timely basis. • Must have strong people skills and the ability to communicate clearly. • Must be able to stick to strict policies and apply them uniformly. • Must have reliable transportation,and be able to get to appts. in a timely manner • Must be available for some very limited evening & weekend work. • Must pass a criminal background check. EEO Employer