HR Customer Service Representative

Description

The Customer Service Rep receives inbound calls from customers as initial point of contact to answer questions related to HR policies, practices or to resolve issues.

He/she helps the customer by answering their inquiry, resolving their problem or routing their call to a caseworker for resolution. In addition, the CSR records and tracks the issue via the case management tool from initiation through resolution. The CSR solves problems largely by precedent with referral to detailed instructions/procedures. Experience in a fast paced customer service environment, experience using a telephone to handle customer requests, experience using a personal computer

.6 months of Customer Service phone background, Available to answer calls 7.5 hours/day.

Working knowledge of email, Internet Explorer, Excel and Word

Must be able to pass a background and drug screen