Manager - Security Services

This position is responsible for assisting the Director-Security Services in providing effective security for American Express facilities, its employees, contractors, visitors and customers. Based in Phoenix, this position will be responsible for the protection of our people and offices in Phoenix, Sunnyvale CA, San Francisco CA, and Minnesota.

Responsibilities include, but are not limited to

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Directly supervising Armed Security Agents (ASA’s) and assist in the supervision of contract security staff.

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Ensure that the staff is kept fully informed of all security policies, procedures and techniques by developing, implementing and conducting training as appropriate.

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With the Director-Security Services, develop, communicate and enforce security policy rules and regulations covering the handling of both routine and emergency security matters.

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Assist Team Leaders in managing staff related incidents involving Phoenix region-based colleagues. Work closely with Colleague Labor Relations to manage the risk to colleagues.

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Supervise the handling of security breaches by assigning and following up on all investigations pertaining to such matters as bomb threats, thefts and other suspicious activities.

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In conjunction with the Director-Security Services, develop and maintain effective working relationships with representatives of local law enforcement agencies to ensure a high degree of cooperation and support from these agencies when the need arises.

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Work closely with the local facilities teams to ensure that proper security coverage is provided.

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Ensure adequate security coverage for special events both within and outside the facility by scheduling staff.

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Assist Team Leaders in coordinating and managing the ID Badging process (photos, data input, access authorization, etc.) to control and monitor all physical access to facilities.

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Keep the local Leadership Team apprised of significant issues through the timely preparation of statistical and administrative reports addressing major or impactful security issues.

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Assist in conducting risk assessments of proposed and existing facilities to design, recommend and implement a security program.

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The position is on call 24/7/365 and must have strong, effective leadership skills to handle emergency situations to ensure the safety of employees, contractors and visitors on site.

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Willing to travel to undertake Executive and Event Protection duties; and undertake physical site reviews.

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Live near Phoenix to be able to respond quickly to Phoenix based incidents.

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Be a member of the Phoenix Crisis Response Team, managing incidents impacting our people, operations and brand image.

Unique Knowledge & Skills

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Thorough understanding of all areas of physical and building security including emergency response procedures.

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Strong communication and managerial skills to effectively supervise and coordinate schedules of contract staff.

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Excellent inter-personal skills to successfully handle sensitive situations with all levels of management.

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Have knowledge and experience of Violence in the Workplace procedures and management of Staff Related Incidents.

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Must be able to build relationships with local business unit leaders and Phoenix Market Executive Team, to ensure acceptance of security policies and procedures for emergency response.

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Ability to quickly analyze a situation, apply security expertise and act decisively to effectively resolve with available resources.

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Communicate with business leaders about their security-related business needs.

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Conduct security audits and physical site reviews (PSRs); write PSR reports.

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Recommend security equipment and systems for new and existing facilities.

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Solicit bids, select contractors, and oversee contract work.

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Provide supervision to contract security officers.

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Work to improve safety and security, prevent security incidents, and minimize business disruption due to security incidents.

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Ensure security equipment is working properly.

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Respond to reports of wrongdoing involving persons and property.

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In conjunction with team leaders and ASA’s, Investigate accidents, injuries, and violence in the workplace.

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Required to be on call 24 hours a day as part of the Phoenix rotation.

Key Skills

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Vendor Contract Management

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Experience in Crisis Management

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Experience in Executive Protection

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• An understanding of Workplace Violence policy.

Breadth of Responsibility

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The position is on call 24/7/365 and must have strong, effective leadership skills to handle emergency situations to ensure the safety of employees, contractors and visitors on site.

Autonomy/Problem Solving & Decision Making

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The Manager must be able to act independently and make effective decisions in the absence of the Director or other members of the Global Security Leadership team during emergency situations.

Minimum Qualifications

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• Previous job experience is required; ideal candidates will have at least 10 years’ experience (e.g., military, law enforcement, physical security).
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• Supervisory experience in security management is a plus.
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• Some background in electronics and/or engineering would be helpful.

Preferred Qualifications

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• Bachelor’s degree is strongly preferred.
• Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.