Advanced Field Service Engr

Key Responsibilities

• Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
• On-site Support: Provide high-quality technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Engage with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Documentation: Maintain accurate, detailed records of service activities, including service reports, equipment status, and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Work closely with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and solutions.
• Technical Expertise: Stay updated with the latest industry trends, product knowledge, and emerging technologies to enhance technical skills and provide effective support.
• Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
• Travel: Travel to customer sites as required, both domestically and internationally, to support business needs.

Key Responsibilities

• Migrations: Perform on/off process migrations for DCS (Experion/TPS) and Safety systems (FSC/SM).
• On-site Support: Provide high-quality technical assistance, installation, commissioning, maintenance, and repair services for equipment or systems at customer locations.
• Troubleshooting: Diagnose and resolve complex technical issues promptly and efficiently to minimize equipment downtime and ensure optimal performance.
• Customer Interaction: Engage with customers to understand their requirements, address inquiries, and provide training on equipment operation and maintenance.
• Documentation: Maintain accurate, detailed records of service activities, including service reports, equipment status, and updates on customer interactions.
• Preventive Maintenance: Develop and execute preventive maintenance schedules to proactively identify and address potential equipment issues before they become critical.
• Collaboration: Work closely with cross-functional teams, including engineering, sales, and customer support, to provide comprehensive customer service and solutions.
• Technical Expertise: Stay updated with the latest industry trends, product knowledge, and emerging technologies to enhance technical skills and provide effective support.
• Safety and Compliance: Adhere to company safety policies and procedures, as well as regulatory guidelines, during all on-site service activities.
• Travel: Travel to customer sites as required, both domestically and internationally, to support business needs.

Qualifications & Requirements

• Education: Bachelor’s degree in Engineering (Electrical, Communications, Mechatronics, or Automation).
• Experience: Minimum of 10 years of relevant experience in field service engineering.

Certifications

• OPM Level 3 Certification is preferable.
• TPS Level 3 Certification is preferable.
• Experion Level 3 Certification is preferable

Technical Knowledge

• Deep understanding of Honeywell HPS Systems hardware platforms (Experion, TPS, Safety Manager, SM SC).
• Solid knowledge of Cisco Networks and Virtualization (VMware).
• Proficiency in Microsoft Server, Windows applications, and Active Directory (AD) management.
• Strong awareness of Cyber Security principles.
• Experience with backup tools (e.g., Acronis, EBR).
• Good understanding of HSE (Health, Safety, and Environment) requirements.

Language Skills

• Fluency in English is mandatory.
• Knowledge of French is a valuable asset.