Operations Executive

As an Operations Executive, you will play a vital role in overseeing the day-to-day operations of our back-office team. Your primary focus will be to ensure efficient and effective customer care by coordinating and managing various support functions. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with multiple teams.

• Manage and coordinate back-office operations, including customer care and support functions.
• Ensure timely and accurate resolution of customer inquiries and issues.
• Maintain and update customer records and databases.
• Collaborate with the customer care team to enhance customer satisfaction and retention.
• Monitor and analyze customer feedback to identify areas for improvement.
• Implement and maintain efficient processes and workflows for back-office operations.
• Train and mentor back-office staff to ensure high-quality service delivery.
• Develop and maintain strong relationships with internal and external stakeholders.
• Stay updated with industry trends and best practices in customer care and operations.
• Assist in project management and implementation as required.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 2 years of experience in a similar operations or customer care role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in using MS Office and customer relationship management (CRM) tools.
• Ability to work independently and manage multiple tasks simultaneously.
• Analytical mindset with problem-solving skills.
• Attention to detail and a customer-centric approach.
• Willingness to learn and adapt to new technologies and processes.
• A positive and collaborative attitude.