Customer Service Representative

• Waste Connections has an immediate opening for our Customer Service Representative at our growing Duncan, SC location!
• We’re looking for a skilled and customer-focused representative to play a vital role in our operations, ensuring thorough, effective, and positive customer interactions.
• Our priority is to make sure we hire professional customer service representatives that care about the safety of our drivers and the service provided to the community.

As a customer service representative with us the minimum responsibilities are

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Answering customer calls and processing customer orders for new service, discontinuance, or changes in service.

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Accepting payments from customers, researching customer billing inquiries and updating customer account information.

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Interacting with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seek cost-effective, safe, environmentally sound solutions to service issues.

What we need from you

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• 2 years of high-volume Customer Service experience
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Experience with Microsoft Word, Excel and Outlook

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Excellent verbal and written communication skills

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Bilingual English/Spanish strongly preferred

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Physical ability: Able to complete sedentary work requiring prolonged sitting, able to complete repetitive motions such as typing/mouse use/operating a phone, ability to look at a screen for long periods of time, tolerate exposure to typical call center sounds and wearing a headset.

What you’ll get from us

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Competitive Compensation

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• 401(K) with company match; let us help you save for your future
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Healthcare; Medical, Dental, Vision

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Perks, perks, perks! Employee Assistance Mental Health Program, Emergency Travel Assistance, Prepaid Legal Plan, Scholarship Opportunities for kids, Employee Stock Purchase Plan, Employee Relief Fund

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Insurance: Life, Short Term/Long Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
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