Customer Retention & Development Manager (CRDM)

Major Duties and Responsibilities

• Build a District Retention Program that includes coverage for all existing customers in our District
• Assist Product managers in developing product level retention programs
• Facilitate monthly branch retention meetings
• Build and protect consistency in our branch and service offerings
• Measure and analyze customer revenue trends and proactively communicate these
• Ensure minimum call counts and reviews are completed per district goals
• Ensure incremental improvements are made on building stronger customer relationships
• Grow revenue across multiple product and geographies
• Bachelor degree or equivalent business qualifications
• Minimum four years Expeditors / industry experience
• Ability to create/write and articulate client business plans
• Management skills to organize and coach a team
• Demonstrated customer service skills and proven interpersonal skills
• Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
• Inquisitive and exploratory mind-set
• Fluent in English and Japanese, with the ability to conduct business meetings, presentations, negotiations, and customer relationship management in Japanese. Native or near-native Japanese communication skills preferred.

Expeditors offers excellent benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus