Service Technician

Job SummaryWho We Are

Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas, and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service.

Why Join Us?

We're committed to supporting our team members with benefits that reflect our values of safety, service, and stability. Here's what you can expect:

Competitive pay
401(k) with 6% company match
Health and vision insurance
Company-paid dental insurance
Company-paid AD&D and life insurance
Paid time off with rollover hours
Referral bonus programs

Job Summary

Pico Propane and Fuels, a Meritum Energy Holdings company in Carlsbad, NM, is seeking a Service Technician with a CDL. The Service Technician is responsible for the installation, repair, and maintenance of propane and fuel equipment, as well as the safe and efficient delivery of propane and refined fuels, with a key focus on customer satisfaction.

The ideal candidate enjoys variety in the workday, has a passion for customer service, and wants to be part of building a local business. Success in this role requires excellent communication skills, a positive attitude in the face of challenges, and the ability to follow through on solutions. Above all else, personal safety and the safety of our customers must take the highest priority.

Duties/Responsibilities:

Travels to customers' homes and places of business
Safely operates a bobtail or delivery truck to deliver propane and refined fuels to residential, commercial, and agricultural customers
Performs DOT pre-trip and post-trip vehicle inspections and maintains accurate hours-of-service and delivery records
Prepares, stages, and installs tanks, regulators, and gas lines for new customers
Diagnoses and repairs propane equipment such as furnaces, water heaters, and other LP appliances
Conducts site surveys and recommends where tanks and equipment should be placed
Troubleshoots problems with existing equipment
Performs leak checks and pressure tests on new and existing systems, including out-of-gas and interruption-of-service procedures
Provides customers with verbal and written operating instructions for new equipment, including how to recognize and respond to a gas leak
Maintains tools and equipment and leaves every job site clean
Records and maintains stock levels
Performs routine maintenance on the work vehicle
Participates in an on-call rotation for after-hours and emergency service calls

The absence of specific statements of duties does not exclude those tasks from the position if the work is similar, related, or a logical assignment of the position.

QualificationsRequired Skills/Abilities:

Experience in fuel delivery or gas equipment service and installation; experience in both is preferred
Working knowledge of propane (LP) systems
Willingness to learn and grow
Ability to solve problems and repair equipment on site
Proficient in using a tablet or mobile device for work orders and delivery tickets
Customer service oriented, with strong communication skills

Education, Certification, Licenses Required:

High school diploma or equivalent required
CDL Class A or B with Hazmat (H) and Tanker (N) endorsements required
Must have a valid driver’s license with a clean driving record
Ability to obtain the NM LP-3 propane certification within twelve (12) months of employment (if not already certified)
Ability to obtain the NM Class 5 (service and installation) certification within twelve (12) months of employment (if not already certified)

Physical Requirements:

The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.

Position requires the ability to stand, walk, stoop, kneel, and crouch for extended periods; frequently lift and carry up to 50 lbs.; and occasionally lift and maneuver up to 100 lbs. (e.g., cylinders) using proper equipment or assistance
Ability to regularly climb in and out of a commercial motor vehicle, multiple times per work shift
Good hand-eye coordination; arm, hand, and finger dexterity, including the ability to grasp; and visual acuity to operate equipment, including at night.
Frequent sitting, reaching with hands and arms
Ability to communicate effectively with customers, coworkers, and dispatch, and to detect the odor of propane

Conditions of Employment:

Position is subject to pre-hire DOT medical certification requirements and drug and/or alcohol testing, as well as a physical abilities test performed by a company provider. Hazmat endorsement requires a TSA background check
Must pass pre-employment screening and background check

Work Environment:

Position may require working evening hours and weekends as needed
Work is normally performed outside, where exposure to extreme heat and cold, fumes, airborne particles, and gases is common

The above statements are intended to describe the general nature and level of work that is expected to be performed. They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required. Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location. For questions about whether a particular function is essential in your particular role, please contact HR at (210) 245-9445.

Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.