Customer Service Representative (Appointment Setting)

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities

• Handle inbound calls from customers to book appointments based on their preferred schedule
• Make outbound calls to confirm scheduled appointments and address any customer concerns
• Provide accurate and detailed information about our products and services
• Manage customer inquiries and promptly resolve any issues or concerns

Job Requirements

• At least 6 months of BPO experience (Voice Account)
• Previous experience in appointment setting is a PLUS
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Ability to remain calm and professional in stressful situations
• Proficiency in using computer systems and relevant software
• Willing to work onsite in Mandaluyong
• Amenable working night shift
• Minimum 1 year of experience in a Customer Service Representative or similar role
• Excellent verbal and written communication skills
• Strong problem-solving and multitasking abilities
• Proficiency in using computer systems and relevant software
• Previous experience in appointment setting or telemarketing is preferred

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents*
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives