Associate Director - People Business Service

Function: Human Resources | People Business Services (PBS)
Role Type: Leadership
Lead the Future of People Services at Kraft Heinz
Kraft Heinz is looking for an experienced and transformative leader to join our Ahmedabad GCC as Associate Director – People Business Services (PBS).
This role offers a unique opportunity to lead global People Operations while shaping the future of HR service delivery through operational excellence, employee experience, digital transformation, automation, analytics, and AI-enabled solutions.
As a key member of the People function, you will build and scale a globally consistent, employee-centric PBS organization, partnering with senior HR and business leaders to drive meaningful enterprise impact.

Key Responsibilities

• Lead end-to-end People Operations across the Hire-to-Retire lifecycle.
• Define and execute the People Business Services transformation roadmap.
• Drive simplification, standardization, automation, and continuous improvement initiatives.
• Leverage Workday, ServiceNow, analytics, automation, and emerging AI technologies to enhance service delivery.
• Partner with Global HR Leaders, COEs, HRBPs, Technology, Finance, Legal, and Business stakeholders.
• Lead governance, service performance, employee experience, and operational excellence initiatives.
• Build and develop a high-performing team capable of delivering world-class People Services.

What We're Looking For

• 12+ years of experience in HR Operations, Shared Services, People Services, GBS, or GCC environments.
• Proven leadership experience managing large teams and complex global stakeholder groups.
• Strong background in HR transformation, service delivery excellence, and employee experience.
• Experience with Workday, HR technologies, automation, and digital transformation initiatives.
• Ability to influence senior stakeholders and drive strategic outcomes in a global environment.
• MBA or Master's degree in HR, Business Administration, or related field preferred.

Why Join Kraft Heinz?

• Lead a high-impact global People Services organization.
• Drive next-generation HR transformation and innovation.
• Partner with leaders across a global enterprise.
• Create meaningful impact through employee-centric solutions.
• Be part of a culture that values ownership, growth, and continuous improvement.

Lead. Transform. Innovate. Create Impact.
📍 Ahmedabad GCC, India
Location(s)
Ahmedabad - Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.