Customer Service Officer (Insurance)

• Preparation of Valuation reports.
• Sending out messages to customers; Birthday, Seasonal or any other messages promptly.
• Communicate verbally and in writing to answer inquiries and provide information
• Monitoring of returned direct debit mandate.
• Attending to customers’ complaints.
• Registration of incoming and outgoing mails.
• Preparation of renewable and lapsed policies
• Creation of customer and contractor codes
• Collation of customer feedback in respect of our service delivery.
• Friendliness and error free documentation.
• Measure Variance from agreed SLA.
• Provide special training for all employees on customer service.
• Minimum HND / B.sc in International Relations, Mass Communication or any related field
• Minimum 2 years work experience

Skills

• Advanced Communication skills (English): Spoken and written
• Moderate IT skills
• Moderate Business Writing
• Moderate Negotiation Skills
• Advanced Presentation skills