Sr. Tech Writer - BSA - India

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The Salesforce Documentation Specialist / Senior Business Analyst will be responsible for reviewing, updating, and maintaining Salesforce-related documentation to ensure it accurately reflects current platform capabilities, features, and functionality. This role requires strong communication skills, hands-on Salesforce experience, and the ability to work independently while organizing complex information into clear, consistent, and user-friendly documentation.

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Key Responsibilities

• Review existing Salesforce documentation to assess accuracy, completeness, and alignment with current business processes and system functionality.
• Update documentation using established templates, standards, and formatting guidelines.
• Partner with business stakeholders, technical teams, and subject matter experts to clarify requirements, validate content, and confirm current capabilities.
• Create clear, concise, and well-structured documentation that supports business users, technical teams, and project stakeholders.
• Identify gaps, inconsistencies, and outdated information within existing documentation and recommend improvements.
• Organize and maintain documentation within Confluence or similar knowledge management tools.

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• Work independently to manage assigned documentation tasks, track progress, and meet agreed timelines.
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Required Skills and Experience

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• Leverage AI tools to assist with effort (must)
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• Excellent written and verbal communication skills, with the ability to translate technical information into clear business-facing documentation.