Member Services Support - Contact Center

About Total Community Credit Union
For over 60 years, Total Community Credit Union has served the Downriver community with personalized financial solutions, competitive loan rates, and a member-first approach. We’re a close-knit team that values collaboration, growth, and community impact. If you’re looking for a workplace where you’re supported, appreciated, and encouraged to grow, you’ll feel right at home here.
What You’ll Do
As a Member Services Specialist in our Contact Center, you’ll be a key voice of TCCU, helping members with their everyday financial needs. Your responsibilities include:

• Answering incoming calls and responding to voicemails with professionalism and efficiency
• Assisting members with account inquiries, online banking support, and card services
• Processing payments, ordering debit/credit cards, and supporting ATM/VISA issues
• Opening and closing accounts and accepting loan applications
• Researching and resolving account discrepancies
• Providing friendly, accurate service while maintaining confidentiality
• Educating members on credit union products, services, and promotions
• Following credit union procedures and financial regulations

Your Job Classification & Schedule: Full-time, Monday–Friday
Why You’ll Love Working Here

• Supportive, family-like work culture
• Medical, dental, and vision insurance options
• 401(k)
• 401(k) match
• STD, LTD, & AD&D
• Life insurance
• EAP
• Paid time off
• Paid holidays + floating holidays
• Opportunities for growth and advancement

Equal Opportunity Employer: TCCU is proud to provide equal employment opportunities to all qualified applicants.

Requirements

What We’re Looking For

• Strong customer service and communication skills
• Friendly, positive, member-focused attitude
• Ability to multitask in a fast-paced environment
• Comfort with computers and financial systems
• Previous banking, credit union, or call center experience preferred
• CU Answers or credit union software experience is a plus

Education

• High school diploma or equivalent required
• Associate or bachelor’s degree in business, finance, or related field preferred