Messaging, Cloud, and Data Security I Analyst III

Job Responsibilities

• Ensuring the operational health of the M365 Suite Applications including security, availability, performance, interoperability, and reliability.
• Administer and support Exchange Online and Entra (Azure AD). Will also support Teams, OneDrive for business, Microsoft Defender and other M365 centers.
• Apply Email Security and administer SEG (Security Email Gateways, i.e. Proofpoint and Microsoft Defender for Cloud)
• Troubleshoot various Microsoft 365 issues including connectivity and mobility.
• Update ticket technical details, document new processes, create guidelines for new solutions, update infrastructure documentation.
• Maintains knowledge of assets and coordinates changes as required.
• Creates all required technical documentation in accordance with company change control and project management processes and procedures.
• Troubleshoot issues interfacing other teams including the Global Service Desk and the Network Operations Center
• Provides after hours on-call support in case of issues escalations.

Job Qualifications

• Bachelor’s degree in a technically related field of study or equivalent work experience
• Minimum 5 years of experience
• Experience in administration of other Microsoft 365 tools and products such as OneDrive, Power
• Automate, Power Apps, Stream, Power BI, Forms, Intune, etc.
• Experience with Proofpoint, Microsoft Defender for Cloud, audit log reviews and interpretation
• Automate repetitive tasks using PowerShell or Microsoft Graph API
• Demonstrate advanced problem-solving skills
• Apply sound IT processes, with a focus on security and best practices
• Provide hands-on technical support
• Hands-on experience with Microsoft 365, especially Exchange Online, Teams, and Entra (Azure Active Directory)
• Proficient knowledge of Microsoft Cloud security and best practices, including Microsoft 365 compliance, security, anti-spam tools
• Familiarity with Windows PowerShell for task automation and configuration.
• Critical thinking skills, accountability and taking ownership of issues and projects
• Excellent English communications skills (written and verbal) and ability to work both independently and in a group
• Use of Microsoft Office products to create and maintain documentation