Officer – ADC Operations

Eligibility Qualifications Minimum Bachelor's preferably Master's from an HEC recognized institute/ university. Qualification in Islamic Finance will be an added advantage. Skills ADC Transaction Reconciliation & Settlement Dispute & Complaint Resolution Stakeholder Coordination & Communication Regulatory Compliance & Transaction Processing Experience Minimum 4 years of relevant banking experience. Experience in Islamic Credit Cards, Alternate Delivery Channels (ADC), and/or Debit Card Operations will be preferred. Key Responsibilities Managing reconciliation and settlement of ADC, ATM, CDM, and CCDM transactions, ensuring timely resolution of overages, shortages, and discrepancies in accordance with established procedures and timelines. Coordinating with branches, member banks, and relevant internal and external stakeholders regarding settlement matters, transaction disputes, and reconciliation-related issues. Handling customer complaints and transaction disputes through relevant platforms, including MPG, SDRS, VISA, and MasterCard, while investigating and ensuring timely resolution. Ensuring compliance with applicable rules, regulations, and operating procedures prescribed by VISA, MasterCard, China UnionPay, PayPak, 1LINK, and SBP, while maintaining accurate records and documentation. Department: Operations Group Location: Head Office Last Date: September 29 th , 2026