Technical Support Specialist

ESSENTIAL RESPONSIBILITIES:

• Ensure compliance with Manage the Job Cycle (MtJC) process
• Subject Matter Expert for their area of support
• Support the field technically through different media ( online , phone calls and technical papers)
• 24/7 Support for Critical Operations in the field when needed
• Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database
• Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
• Raise an alert across the Service Delivery organization whenever an unfamiliar technical issues arises on a job
• Coach other technical resources in their area of expertise
• Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
• PL specific responsibilities
• Handles special projects as required

QUALIFICATIONS/REQUIREMENTS:

• Bachelor’s degree in science, technology, engineering or mathematics
• Displays initiative, is self-driven & flexible
• Strong analytical and problem solving skills
• Ability to develop and mentor others
• Availability on call outside of normal business hours
• Good communication skills

DESIRED CHARACTERISTICS:

• Thorough understanding of PL technology and Service Delivery requirements
• Significant operational experience
• End to End knowledge of the drilling and completion process is an advantage
• Ability to learn and use various computer tools to prepare data and visualizations for analysis
• Ability to work independently

Reports To: Service Delivery Technical Manager
The Baker Hughes internal title for this role is: Services Specialist - Technical Support Engineering