Beverage Manager

JOB SUMMARY

The Beverage Manager is responsible for leading and overseeing the daily beverage operations of the property, including Bars, Lounges, Restaurants, In-Room Dining, and other beverage service areas. This role ensures exceptional guest experiences through the delivery of high-quality beverage programs, adherence to brand standards, effective cost controls, inventory management, and team development.

The Beverage Manager plays a critical role in maximizing beverage revenue and profitability while maintaining compliance with liquor laws, food safety standards, and company policies. The position works closely with Food & Beverage leadership and operational teams to drive guest satisfaction, operational excellence, and employee engagement.

KEY RESPONSIBILITIES

I. Beverage Operations & Operational Excellence

• Lead and oversee the daily beverage operations across Bars, Lounges, Restaurants, and In-Room Dining outlets.

Ensure compliance with all Food & Beverage policies, standards, and operating procedures.

• Implement and maintain beverage service standards in accordance with Marriott brand requirements.
• Monitor beverage quality, presentation, consistency, and service delivery across all outlets.
• Support the development and implementation of beverage menus, promotions, and outlet initiatives.
• Ensure operational readiness and smooth service execution during all operating periods.
• Assist outlet teams during peak business periods to ensure exceptional guest service.
• Participate in pre-event and post-event meetings to understand guest and group beverage requirements.
• Maintain food handling, sanitation, hygiene, and safety standards throughout beverage operations.

II. Beverage Revenue Growth & Business Performance

• Support the development and execution of beverage strategies that maximize revenue and guest spend.
• Assist in creating innovative beverage programs, promotions, seasonal offerings, and special events.
• Analyze beverage sales performance and identify opportunities to increase profitability.
• Monitor beverage sales mix and recommend actions to enhance revenue generation.
• Partner with Food & Beverage leadership to implement initiatives that strengthen outlet performance.
• Promote beverage offerings and experiences that support brand positioning and guest satisfaction.
• Assist with menu planning and beverage program enhancements based on market trends and guest preferences.

III. Financial Management & Inventory Control

• Manage beverage inventories according to business levels, budgets, and operational requirements.
• Monitor beverage costs and implement controls to achieve financial targets.
• Maintain effective beverage control systems including perpetual inventory, bar pars, issue and return processes, and period-end inventories.
• Ensure strict adherence to liquor control policies, portion controls, and stock management procedures.
• Monitor beverage cost percentages, inventory variances, and revenue performance.
• Review financial reports, payroll reports, and operating statements as required.
• Support departmental budgeting and forecasting processes.
• Participate in managing controllable expenses and identifying cost-saving opportunities.
• Ensure all inventory records and beverage-related documentation are maintained accurately.

IV. Guest Experience & Service Excellence

• Deliver exceptional guest service across all beverage outlets and service areas.
• Interact with guests regularly to obtain feedback on beverage quality and service standards.
• Respond promptly and effectively to guest concerns, complaints, and special requests.
• Promote a guest-focused culture that continuously seeks service improvement opportunities.
• Empower team members to anticipate guest needs and exceed expectations.
• Review guest satisfaction feedback, comment cards, and service metrics to identify improvement areas.
• Implement service recovery measures to enhance guest satisfaction and loyalty.
• Ensure beverage experiences contribute positively to overall guest satisfaction scores.

V. Leadership & Team Development

• Lead, coach, and mentor beverage associates to achieve operational and service excellence.
• Train employees on beverage standards, liquor control procedures, service expectations, and compliance requirements.
• Communicate operational priorities and critical event information to the beverage team.
• Ensure employees understand performance expectations and operational standards.
• Foster teamwork, accountability, and a culture of continuous improvement.
• Conduct regular briefings, coaching sessions, and operational meetings.
• Identify training needs and implement development plans to support business objectives.
• Support employee engagement and recognition initiatives within the department.

VI. Human Resources & Talent Management

• Support recruitment, onboarding, and training activities for beverage team members.
• Ensure staffing levels align with operational needs and guest service expectations.
• Participate in departmental orientation programs for new associates.
• Assist with performance management and employee development initiatives.
• Support corrective action processes in accordance with company policies and procedures.
• Promote a positive, professional, and inclusive work environment.
• Encourage ongoing learning and development opportunities for team members.
• Ensure fair and consistent application of policies and standards.

VII. Communication & Cross-Functional Collaboration

• Build strong working relationships with Food & Beverage, Culinary, Sales, Events, Human Resources, Finance, and Operations teams.
• Collaborate with outlet managers and supervisors to ensure seamless service delivery.
• Communicate beverage promotions, operational updates, and business priorities effectively.
• Support cross-functional initiatives designed to improve guest experiences and operational performance.
• Coordinate with Culinary teams on menu pairings, promotions, and special events.
• Ensure effective communication before, during, and after group events and functions.

VIII. Compliance, Safety & Risk Management

• Ensure compliance with all liquor licensing regulations and responsible alcohol service requirements.
• Maintain compliance with Marriott policies, brand standards, and operational procedures.
• Monitor adherence to beverage control policies, inventory procedures, and cash handling practices.
• Ensure all associates follow food safety, sanitation, hygiene, and workplace safety standards.
• Conduct regular inspections and audits of beverage operations and storage areas.
• Identify operational risks and implement corrective actions where required.
• Support internal audits, brand audits, and compliance reviews.
• Promote a culture of safety, accountability, and operational excellence throughout beverage operations.

OUR BENEFITS

• Exclusive staff discounts on hotel accommodation and food & beverage across all Marriott International properties for you, your family, and friends.
• Career growth and development through Marriott's global learning and training programs.
• Employment with a globally recognized hospitality brand committed to diversity, inclusion, and equal opportunity.
• Duty meals provided.
• Associate transportation provided.
• Prorated unused sick leave paid out at year end.
• Relocation benefits for overseas candidates.

QUALIFICATION AND EXPERIENCE

• Degree or Diploma in Hospitality Management, Hotel Management, Food Service Management, Business Administration, or a related discipline with a minimum of 4 years of experience in Beverage Operations, Food & Beverage, Hospitality, or a related field.
• Proven experience managing beverage operations in hotels, resorts, restaurants, bars, or hospitality environments.
• Strong understanding of beverage service operations, liquor control procedures, inventory management, and cost controls
• Knowledge of beverage sales analysis, forecasting, budgeting, and financial performance management.
• Strong understanding of liquor licensing regulations, responsible service practices, and food safety standards.
• Demonstrated ability to lead, train, and develop high-performing teams.
• Excellent guest service, communication, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Experience using POS systems, inventory management tools, and Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, public holidays, and peak business periods.
• Highly motivated with a commitment to service excellence, operational efficiency, and continuous improvement.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.