Assistant Manager - Operations - Corporate Travel-GDS

• Work on GDS for Flight, Hotel, and Car Booking, including NDC Booking, GDS Queues management, LCC booking, and Rail booking.
• Assist US Based Corporate Travelers and VIPs with customer service-related concerns via inbound calls and email communication.
• Communicate with vendors (Hotels, Airlines, and Car Rental Companies) through outbound calls.
• Provide end-to-end travel solutions during US business hours.

Skill Required:

• Strong verbal and written communication skills, with comprehension of US and UK accents.
• Proficiency in one or more GDS systems (Worldspan, Sabre, Galileo, Amadeus, and Apollo).
• Thorough understanding of International/US Domestic Ticketing, Exchange, Refunds, Hotel, and Car booking.
• Good knowledge about OBT (Preferred – KAYAK.)
• Efficient knowledge of IATA World Geography, including TC Areas, Global Indicator, and Type of Journey.
• Ability to interpret Fare calculation lines on GDS ticket images.
• Capability to perform Manual fare calculations for Partial Exchange and Partial Refund scenarios.
• Capacity to provide optimal solutions to travellers during after-hours or emergency situations.
• Excellent interpersonal and communication skills, fostering effective collaboration with internal and external stakeholders.
• Approachable, cooperative, and a team player, able to garner trust and support from team members and peers.
• Proficient in Customer Service Skills for managing corporate travellers.
• Minimum 5-year experience in US Based Corporate travel.
• Proficient in one or more GDS applications (Sabre, Worldspan, Apollo, Amadeus, or Galileo).
• Customer service background of at least 4 years, preferably in a travel account.
• Strong experience in working with the US market and handling corporate clients is preferred.
• Previous experience with an Online Booking Tool (OBT) is advantageous.
• At least Colleague graduate
• Knowledgeable in MS Office, PBI, Data analysis.

Rotational shifts and week offs
Work from Office