Network and System Administrator

POSITION PURPOSE AND SCOPE

• Manage network and server environments for CRC Americas data centers and locations, ensure
• business continuity by proactively monitoring IT Infrastructure and providing advanced IT support.

DUTIES & RESPONSIBILITIES

The System/Network Administrator, shall be responsible for, but not limited to, the following

• Server & client administration (planning, architecting, implementing, optimizing, tuning, patching, troubleshooting, etc.) of Windows-based systems.
• Administer and maintain AD, GPO, MS Exchange, DNS, DHCP and related services in O365 environment
• Administer and maintain Virtual (such as VMWare) environment
• Troubleshoot and resolve issues with, and tuning existing server-based hardware, operating systems, and software for optimum performance.
• Administer and maintain Cisco Network environment, SAN/NAS environment.
• Test, troubleshoot, and tune WAN, WLAN, LAN, VLAN, firewall, VPN, etc. and related systems.
• Configuring and Maintaining Proxy/Web Filtering and related security products
• Work with vendor and service provider to resolve network & server related issues and review invoices and costs.
• Manage, maintain, troubleshoot and resolve issues regarding voice communications (VoIP) and related systems.
• Manage and maintain data backup/recovery, antivirus installations and policy
• Perform Network/Server utilization/Assessments/Monitoring. Provide monthly utilization and up time reports for all company locations
• Evaluate and implement opportunities for automation, tools & exception based alerts for the services listed above.
• Participate in building policies and procedures for the systems listed above, keeping global use in mind.
• Serve as an escalation point for IT Help Desk Technicians, provide supplemental help desk, Provide advanced support for the company wide desktop IT hardware and software in use
• Provide needed documentation to IT help desk team to support end-users in the systems that we employ.
• Participate in periodic and as needed after hours IT support, projects & systems maintenance.
• Stay abreast with new technologies & certifications relevant to the job.
• Communicate changes to end users and provide training to end users or IT helpdesk as needed.
• Lead or participate in IT Infrastructure projects as assigned by Department Manager
• Perform other related duties as required and assigned by Department Manager.

REQUIREMENTS

• 5 – 7 years of combined Network and Server Administration experience in a CISCO/Microsoft/VMWare environment Experience and advance knowledge of Windows Environment
• Experience and advance knowledge of SAN, RAID arrays and Server Virtualization
• Experience implementing and managing network hardware including Cisco firewalls, core switches, Wireless controllers, routers and related components
• Experience managing and administering Cisco VoIP (Call Manager, Contact Center and Unity)
• Experience and advance knowledge of O365 environment.
• Advance knowledge in Power Shell scripting
• Minimum 1 year experience with managing IT Infrastructure projects

Skills

• Exceptional customer service orientation.
• Proven analytical and problem-solving abilities.
• Highly self-motivated, directed with keen attention to detail.
• Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills.
• Exceptional written, documentation and oral communication skills.
• Ability to effectively prioritize and execute tasks in a high-pressure and fast paced environment.
• Basic to intermediate project management
• All your information will be kept confidential according to EEO guidelines.