Team Lead for Healthcare Account - ISTA Solutions

About The Role

Team Lead for Healthcare Account - ISTA Solutions

> ISTA Personnel Solutions · Makati, Philippines · Full-time · Posted 2025-04-08

**Workplace:** on_site

**Department:** PH - Operations

Description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced **Team Leader** to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

**Job Description**

Oversees daily operations for all agents delivering high-quality and valued services
Conduct training and coaching, including insights and action plans to improve
Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
Perform other supervisory tasks as required

Requirements

At least 1 year BPO experience handling a US Healthcare Account
At least 6 months TL experience
Knowledgeable with US Healthcare Insurance
Must be detail oriented
Proficient in using MS Tools
Ability to multi-task, prioritize, and manage time effectively
Ability to think outside the box, have an analytical mind, generate insights and strong problem-solving skills
Excellent verbal and written English skills
Willing to work onsite in Makati or Mandaluyong
Amenable working night shifts