GTM Insights & Operations

Join Gusto's GTM Insights & Operations team as a GTM I&O Lead. In this role, you will own the operating infrastructure, planning rhythms, and cross-functional programs that drive revenue across Indirect and Direct Sales, Channel Partnerships, and Expansion Sales. You will work directly with GTM leaders, Finance, Marketing, RevOps, and Product to translate ambition into execution. This role blends strategic program management, operations, and business strategy, and offers a unique opportunity to make a significant impact on Gusto's growth.

• Own the operating rhythm for routes to market, including roadmaps, OKRs/targets, planning, and business reviews.
• Launch and manage cross-functional programs end to end, bringing urgency and clarity to initiatives that are ambiguous, at risk, or stalled.
• Lead fiscal-year planning by translating strategy into concrete goals, owners, and timelines, and own performance-lever workstreams.

• Alignment with Gusto's values → customer empathy, grit, and a passion for helping small businesses thrive
• Analytical rigor → comfortable working with data to surface insight, size opportunities, and inform senior decisions
• Excellent communication and collaboration skills → builds strong cross-functional relationships across sales, marketing, partnerships, product, finance, and operations
• 5+ years of experience in business operations, revenue/GTM operations, consulting, program management, or product management, ideally in high-growth technology companies
• Change leadership → able to guide teams through change with clear communication
• Ownership mindset → proactive, comfortable flexing into ambiguous problems at any altitude
• Strong program management skills → end-to-end ownership of complex, cross-functional initiatives
• Operational excellence → proven ability to run team rituals and operating mechanics, including roadmaps, metrics/OKRs, forecasting, and business reviews
• Craft depth in one or more go-to-market disciplines. We're looking for meaningful experience across some of the following: sales, marketing, partnerships, or pricing & packaging as a craft—and if not those, deep experience in revenue analytics or finance as a craft
• AI-Native Mindset → naturally seeks out ways to integrate AI into workflows to accelerate documentation, build smarter systems, and improve decisions