Partner Operations Manager

Join our team as a Partner Operations Manager, where you will play a crucial role in driving operational excellence across our strategic platform partnerships. You will work closely with various teams, including Product, Engineering, Customer Success, Marketing, Sales, and Partner teams, to ensure the success of our initiatives. Your responsibilities will include managing operational trackers, coordinating cross-functional execution, handling partner-related technical escalations, performing analytics and reporting, and continuously improving processes. This is an ideal role for someone who thrives in a fast-paced, collaborative environment and has a passion for building scalable processes and improving operational efficiency.

• Assurer la visibilité sur les initiatives clés, coordonner l'exécution interfonctionnelle, gérer les escalades techniques liées aux partenaires.
• Posséder et maintenir des trackers opérationnels critiques pour suivre les initiatives des partenaires, coordonner les mises à jour et identifier les risques.
• Gérer l'entrée, la priorisation et la coordination des bugs liés aux partenaires et des escalades techniques, en travaillant en étroite collaboration avec les équipes concernées.

• This is an ideal role for someone who thrives on bringing structure to complex programs, enjoys working across multiple stakeholders, and is energized by solving operational challenges in a fast-paced, collaborative environment
• Strong communication skills with the ability to simplify complex operational information for technical and non-technical audiences
• Experience building and maintaining dashboards in Looker or similar business intelligence tools
• Strong Excel or Google Sheets skills, including pivot tables, formulas, reporting, and data analysis
• 3–5+ years of experience in Partner Operations, Business Operations, Program Management, Customer Success Operations, or a similar operational role within a SaaS or technology company
• A proactive, detail-oriented mindset with a passion for building scalable processes and improving operational efficiency
• Experience managing technical bugs, customer escalations, or operational support processes is highly preferred
• Experience working with advertising technology, marketing technology, APIs, or platform partnerships is a plus
• Experience coordinating cross-functional teams and driving accountability across multiple stakeholders
• Exceptional organizational and project management skills with the ability to manage multiple initiatives simultaneously