Technical Services Specialist

Join Bevi, a leading provider of innovative beverage solutions, as a Technical Services Specialist. In this full-time role, you will be responsible for troubleshooting and diagnosing issues with Bevi machines, providing exceptional customer support, and driving process improvements. You will work closely with both direct and partner customers, ensuring that our machines are running at peak performance. This position offers a flexible time off policy, comprehensive health coverage, gym membership reimbursements, stock options, and a fun office culture.

• Assurer que les clients de Bevi reçoivent un support technique de qualité en utilisant votre expertise pour résoudre les problèmes.
• Évaluer et améliorer en continu les processus de dépannage existants, en particulier ceux qui ont un impact sur l'expérience client.
• Travailler en collaboration avec les parties prenantes internes pour fournir des retours d'information et aider à améliorer les processus.

• Must be able to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET
• Ensure Bevi's customers receive industry defining technical support
• Ability to learn and understand hardware and software systems in order to troubleshoot effectively
• Great attitude and willingness to go above and beyond for an exceptional customer experience
• Ability to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET
• Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders, and to provide troubleshooting steps for Bevi’s customers
• Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite a plus
• Move with urgency to solve problems for our customers
• Ability to multitask - answering calls, working on incoming emails, completing tickets, helping your team answer questions, and escalating feedback for internal stakeholders, , and working with internal stakeholders to drive process improvements
• Exceptional verbal support skills on the phone, strong writing skills, and a focus on thorough ticket management and throughput
• We're passionate about supporting career growth and would love to be part of your professional journey. We also know that talent comes in many forms. We value individual accomplishments, specialized knowledge, and genuine passion over simply checking boxes on a requirements list. Whether you're a seasoned expert or an emerging talent, we're looking for people who are ready to build what's next. If any of our open positions interest you, we'd encourage you to apply!