Investor Relations Analyst

Join Fundrise as an Investor Relations Analyst, where you will be the primary contact for retail investors, addressing account questions and resolving issues. You will develop a strong knowledge of Fundrise's products and strategies, evaluate AI tools to improve customer experience, and work with the team to scale the business. Enjoy a range of benefits including flexible spending accounts, equity, insurance, 401(k), paid parental leave, and more.

• Servir como contacto principal para un alto volumen de inversores minoristas, abordando preguntas sobre cuentas y resolviendo problemas.
• Desarrollar y aplicar un sólido conocimiento de los productos, estructuras de inversión y estrategias de Fundrise para apoyar a los inversores.
• Evaluar las herramientas de IA actuales y las respuestas para identificar brechas, mejorar la experiencia del cliente y aumentar la eficiencia del equipo.

• Positive attitude, attention to detail, and willingness to learn are required
• Desire to learn about Fundrise products and investment strategies
• Comfort working independently while staying closely coordinated with a team
• We are seeking an Investor Relations Analyst with exceptional communication and interpersonal skills, along with a strong work ethic
• An understanding of the impact of positive, proactive customer service on brand loyalty and customer retention
• We are looking for a highly motivated individual who thrives in a dynamic, team-based environment with the initiative to work independently
• 1+ year of prior customer service experience, ideally in a high-volume environment
• High attention to detail and ability to manage multiple priorities
• Strong written and verbal communication skills, with an ability to explain complex topics clearly
• Prior customer service experience in real estate or financial services
• Bachelor’s degree in Finance, Business or related field