Manager of Technical Support Engineering (Bare Metal)

Join CoreWeave, a leading cloud provider dedicated to powering the AI revolution. As the Manager of Technical Support Engineering, you will lead a skilled team responsible for maintaining and optimizing physical infrastructure across multiple client environments. You will oversee the resolution of infrastructure-related incidents, improve support processes, and work closely with product and infrastructure teams. This role requires a strong background in infrastructure support, data center operations, and Linux system administration.

• Lead daily support operations, triage incidents, drive escalations, and ensure that hardware is monitored, maintained, and delivered effectively for clients.
• Oversee the resolution of infrastructure-related incidents, escalation management, and collaborate with internal teams to deliver effective solutions.
• Build, develop, and lead a dedicated Infrastructure Support team focused on supporting key infrastructure, handling escalations, and ensuring smooth hardware operations.

• Experience working with high-performance rack-scale hardware, including CPU and GPU-based compute nodes
• Familiarity with hardware-level diagnostics, troubleshooting, and replacement (servers, power, cabling, etc.)
• Experience managing ticket-based workflows (Jira, Zendesk, etc.) in a high-urgency technical environment
• Understanding of GPU infrastructure (e.g., NVIDIA A100/H100s, PCIe/NVLink, liquid cooling) or a demonstrated ability to quickly learn and adapt to HPC environments
• Proven track record in incident and escalation management, with direct ownership of client or production-impacting issues
• Travel up to 30% annually
• 5+ years of experience leading teams responsible for infrastructure support, data center operations, or physical compute environments
• Hands-on experience with Linux system administration and command-line tools
• Skilled in managing scheduling, shift coverage, and team logistics in 24/7 or hybrid support models
• Comfortable interpreting and acting on metrics (MTTR, SLOs, backlog, ticket trends) to drive operational improvements
• Have a track record of improving infrastructure reliability through clear processes and team accountability
• Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk
• Thrive in fast-paced environments where priorities can shift quickly
• Think critically about how to scale operations without overengineering
• Are comfortable getting close to the work, but know when to step back and lead
• Communicate clearly, especially under pressure
• Care about delivering for customers—but know when to hold the line to protect the team and long-term goals
• Experience managing infrastructure support teams in high-growth or rapidly evolving environments
• Proven ability to develop and implement operational processes that scale with business needs
• Strong familiarity with server and GPU hardware lifecycle management: deployment, maintenance, thermal/power concerns, RMA coordination, and decommissioning
• Demonstrated success in coaching and growing technical teams through training, mentorship, and performance development
• Familiarity with AI/ML workloads, cluster utilization patterns, or the infrastructure needs of GPU-heavy clients is a plus
• Skilled in both developing and interpreting metrics to drive accountability, continuous improvement, and executive visibility