Senior Business Solutions Architect

Join ROLLER, a leading provider of software solutions for the attractions and entertainment industry. As a Senior Business Solutions Architect, you will be the systems owner for ChargeBee and the architect of automation across our business systems landscape. You will manage the vendor relationship, drive the roadmap, and build automations that keep ChargeBee in sync with the rest of the business. This is a senior individual contributor role that requires strong analytical skills, a solid understanding of the quote-to-cash process, and proven experience managing a SaaS vendor relationship.

• Assumer la responsabilité de ChargeBee en tant que système d'enregistrement, y compris la configuration, la gouvernance, la gestion des accès et des autorisations, et la santé globale de la plateforme.
• Concevoir, construire et maintenir des flux de travail d'automatisation qui connectent ChargeBee avec Salesforce, NetSuite et d'autres systèmes, en garantissant l'intégrité des données tout au long du cycle de vie de la facturation.
• Diriger les mises en œuvre et les améliorations du système de la découverte au déploiement, y compris la cartographie des données, les tests et la gestion du changement.

• Strong analytical skills with the ability to translate ambiguous business requirements into clear technical solutions
• Solid understanding of the quote-to-cash process and how billing, CRM, and finance systems interact
• Excellent communication skills, comfortable presenting recommendations to both technical and non-technical stakeholders and to the vendor
• Proven ability to work independently, lead cross-functional projects, and manage competing priorities in a fast-paced environment
• Demonstrated experience managing a SaaS vendor relationship — renewals, escalations, roadmap influence — for a business-critical platform
• Comfort owning governance and change-management processes for a system that multiple teams depend on
• 5–7+ years of experience in business systems analysis, solutions architecture, or systems ownership roles, including hands-on experience owning ChargeBee specifically (as a system administrator or system owner, not just a configurator) — this is a hard requirement
• Hands-on experience with Workato specifically (strongly preferred); experience with <Tray.io>, MuleSoft, Boomi, or Zapier also valued, with the ability to ramp quickly on Workato
• Experience with Salesforce (or similar CRM) and familiarity with finance/ERP systems like NetSuite
• Experience with SQL or data analysis tools
• Broader SaaS or subscription-business experience