Sr Cust Exp Specialist

As a Senior Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index.

In this role, you will impact customer satisfaction by developing and executing customer experience strategies, working with cross-functional teams to create personalized experiences, and driving continuous improvement through customer feedback and data analysis.

Develop and execute customer experience strategies to drive customer satisfaction and loyalty

Work with cross-functional teams to understand customer needs and create personalized experiences

Analyze customer data and market trends to identify opportunities for improvement

Implement and monitor customer feedback programs to gather insights and drive continuous improvement

Utilize customer experience tools and technologies to optimize customer interactions and touchpoints

Work closely with sales and product management teams to align customer experience strategies with business objectives

YOU MUST HAVE

• 2+ years of experience
• Customer Support and/or equivalent in supply chain / order management / OtC related experience
• MS Office skills (Excel, Word, Outlook, PowerPoint)
• English proficiency

WE VALUE

Bachelor’s Degree

Knowledge/experience with SAP or Sales Force would be a great plus
High level of customer orientation, dedicated “can do” attitude
Excellent interpersonal, organizational, and time management skills
Ability to drive improvements leading to greater customer experience, higher quality and lower costs
Strong teammates with the ability to take ownership and follow-through
Ability to establish relationships and networks in a virtual team environment
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